Questions, answered

Facility Pass helps schools, venues, and athletic programs earn more from what they already have. Today that's three services: an event ticketing app, a free invoicing & billing app, and camps & clinics we run end to end. Next up: community facility memberships and full facility management software. All of it is built by athletes, for the people who run athletic spaces.

Our ticketing app lets you sell tickets online and at the gate for games, meets, and events, and it comes with a card reader included so you can take payments at the door from day one. Clients have sold over 2,000 tickets with it and pay about 25% less than on most ticketing platforms. Email facility.pass.support@gmail.com to get set up.

It's a free tool for sending invoices, collecting payments, and keeping the books straight, with basic accounting built in to track income, fees, and payouts. It's especially popular for collecting entry fees for athletic events, and works just as well for booster clubs and facility rentals. There's no monthly cost — you simply choose whether card-processing fees are passed on to the payer or absorbed by you.

We handle the whole thing: we build the registration page, take payments, and manage rosters, receipts, and confirmations — so coaches just show up and coach. Our Tiny Tot Camp and Swim Clinic run on this model, and it's one any school or program can copy. Want to run a camp? Reach out.

Community facility access — booking pools, courts, and gyms by the hour or with a monthly pass — is the next piece of Facility Pass, and the launch date is still TBD. We'll announce it here and on the home page. Until then, please don't try to book or pay for a pass. Questions about the services below still apply once we open.

Swim lanes for lap swimming, tennis courts (7 full courts), dedicated pickleball courts, basketball for pickup and practice, and the fitness center for strength and conditioning. A Pilates/Yoga studio is coming soon, and the track opens in 2027 — good things take a lap or two.

Quick rule of thumb: if you come more than twice a week, a membership is the better deal. Here's the math: a membership pays for itself at about 4–5 visits a month (roughly once a week). Come twice a week and paying hourly would run about $120/mo versus $66.99 — you'd save around $50 a month. Three times a week, you save closer to $130 a month. The more you play, the more the membership wins — and with unlimited bookings, there's no ceiling.

Head to the booking page, choose your facility and time, and pay securely online. You'll get an instant confirmation — the whole thing takes about a minute. Less if you type fast.

Pay As You Go bookings start at $15/hr with no commitment. If you train often, a Monthly Pass starts at $66.99/mo and gives you the best value across the facilities you use most.

No. Anyone can book by the hour with no membership and no commitment. The Monthly Pass is optional — it's simply a better deal for regulars. We won't follow you through a lobby about it.

Your booking confirmation, a photo ID, and your own equipment for your activity. We supply the facility — the talent is on you.

Not through the online portal — that's for individual hourly bookings. Team, club, and event reservations are booked separately: email us at facility.pass.support@gmail.com or go through the facility coordinator at that school.

Cancel an hourly booking up to 24 hours before your start time for a full refund. Inside 24 hours, the booking isn't refundable but we're happy to reschedule it once — just email us. Plans change; we get it.

Easily, and anytime — no phone calls, no retention runaround. Use the Cancel Membership button below to cancel yourself, or email us at facility.pass.support@gmail.com and we'll take care of it. When you cancel, your membership stays active through the end of the period you've already paid for, then simply stops renewing. We never lock you into a contract.

Public access runs during supervised hours, around the facilities' internal schedules — evenings, weekends, and breaks are the most common windows. Live availability is always shown on the booking page.

Email us at facility.pass.support@gmail.com or use the contact form on our About page. We're a local Bay Area team with a real person on the other end — not a ticket queue. We usually respond within one business day.